Privacy Policy

1. INTRODUCTION

1.1 Overview

This Privacy Policy outlines how Brokenpreneur (“Brokenpreneur,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you interact with our websites, YouTube channel, social media platforms, digital products, and any other related services or features (collectively, the “Services”).

This Privacy Policy applies to all users of the Services (“Users,” “you,” or “your”) and governs any form of data collection—whether via our website, email communication, content platforms, or third-party integrations.

Important Notice:

The Brokenpreneur brand and its associated platforms are operated and managed by SIB – Social Interactive Bee (ABN 34385758395). This policy applies to all properties under the Brokenpreneur name unless separate privacy terms are explicitly provided for a specific service. Where such separate terms exist but do not cover certain areas, the terms of this Privacy Policy will apply by default.

If you do not agree to the terms of this Privacy Policy, you must not use our Services.

1.2 Purpose

We value transparency, integrity, and your right to privacy. The purpose of this Privacy Policy is to inform you about:

• What personal information we collect;

• How and why we use it;

• How we store and protect your data;

• The choices and rights you have regarding your personal information;

• How you can contact us regarding privacy-related issues.

We are committed to protecting your data in accordance with the Australian Privacy Act 1988 (Cth), and where applicable, the General Data Protection Regulation (GDPR) if you reside in the European Union or other jurisdictions with similar regulations.

1.3 Scope

This Privacy Policy applies to all personal information collected by Brokenpreneur, whether collected online or offline, and covers all interactions through:

• Our websites and subdomains

• The Brokenpreneur YouTube channel

• Email communications

• Social media platforms

• Third-party services integrated with our brand

1.4 Changes to This Policy

We may update this Privacy Policy periodically to reflect legal requirements, operational updates, or changes in our services. Any changes will become effective upon posting the updated version on our website. We encourage you to check this page regularly.

Your continued use of the Services after changes are published constitutes your acceptance of the revised policy.

1.5 Key Definitions

• “Personal Information” – Information that can identify you, either directly or indirectly (e.g., name, email address, IP address, billing details).

• “Sensitive Information” – A specific category of personal data that includes information about race, religion, health, or biometric data, which is subject to higher protection standards.

• “Processing” – Any operation performed on personal information, whether automated or not, such as collection, storage, use, transfer, or deletion.

• “Services” – All websites, products, communications, and other content or features operated under the Brokenpreneur brand.

• “User” or “You” – Any individual who interacts with, accesses, or provides information through the Services.

2. INFORMATION WE COLLECT

2.1 Types of Information Collected

We collect both personal and non-personal information depending on how you interact with our Services. This may include:

a. Personal Information

Information you voluntarily provide to us, which may include:

• Full name

• Email address

• Phone number

• Mailing or billing address

• Account username and password

• Social media handles (if you link your profile or engage via social platforms)

• Payment and transaction details (processed securely through third parties)

• Date of birth or age (where relevant for age-restricted content or compliance)

b. Automatically Collected Information

Information collected through your interactions with our Services, such as:

• IP address

• Browser type and version

• Device type and operating system

• Access times and referring URLs

• Pages visited and time spent on each page

• Clickstream behavior

• Crash logs, error messages, or other diagnostics

c. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels, scripts) to:

• Recognize you on return visits

• Store your preferences and settings

• Enable key functionality such as logins or shopping carts

• Measure the effectiveness of content, ads, or email campaigns

• Analyze user engagement patterns

You can adjust cookie preferences through your browser settings. Disabling some cookies may impact the functionality of the Services.

2.2 How Information is Collected

We gather information through the following channels:

a. Direct Input

When you:

• Subscribe to our newsletter

• Purchase a digital product or service

• Create an account or submit a form

• Participate in surveys, promotions, or giveaways

• Contact us directly via email or customer support

b. Automated Tools

When you:

• Browse or interact with our website or YouTube channel

• Click on links in emails or ads

• Use embedded tools (e.g., embedded YouTube player, payment processors)

c. Third-Party Integrations

We may receive information from trusted partners, such as:

• Payment gateways (e.g., Stripe, PayPal)

• Advertising or social media platforms (e.g., Meta, Google Ads)

• Analytics providers (e.g., Google Analytics, YouTube Studio)

2.3 Payment Information Security

Brokenpreneur does not directly store or process your credit card or bank information. All payment transactions are handled securely by third-party payment processors (e.g., Stripe, PayPal), which comply with the Payment Card Industry Data Security Standard (PCI-DSS).

We only receive non-sensitive metadata from these platforms (e.g., transaction status, billing name, email) for purposes of order fulfillment and customer service.

3. HOW WE USE YOUR INFORMATION

3.1 Purpose of Data Processing

We may use the information we collect from or about you for the following purposes:

a. Account and Identity Management

• To create, authenticate, and manage user accounts

• To verify your identity and prevent unauthorized access

b. Service Delivery

• To process purchases, memberships, and subscriptions

• To provide access to digital products, exclusive content, or member-only features

• To enable functionality across platforms (e.g., login, saved settings)

c. Customer Support and Communications

• To respond to inquiries, support requests, and user feedback

• To send transactional emails (e.g., confirmations, receipts, password resets)

• To notify you about changes to our policies, features, or services

d. Personalization and User Experience

• To tailor content, recommendations, or ads to your preferences

• To improve relevance of videos, articles, and email campaigns

• To remember user preferences, language, or viewing history

e. Marketing and Promotions

• To send newsletters, offers, or product announcements

• To conduct surveys, giveaways, or promotional campaigns

• To engage with you on social media or other third-party platforms

You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting [email protected].

f. Analytics and Service Optimization

• To understand how the Services are used

• To detect performance issues or technical errors

• To guide product development and future content creation

g. Legal and Compliance

• To fulfill our obligations under applicable laws or regulations

• To comply with financial record-keeping requirements

• To protect the rights, safety, and property of Brokenpreneur, its users, or others

3.2 Legal Basis for Processing

If you are located in a jurisdiction where consent or legal justification is required for data processing (such as the EU), we rely on the following legal bases:

• Consent – When you voluntarily opt in to receive marketing or provide information for a specific purpose.

• Contractual Necessity – When data processing is necessary to provide services or fulfill a purchase or agreement.

• Legal Obligation – When processing is required to meet legal obligations (e.g., tax records, compliance).

• Legitimate Interest – When data is used in a way that is reasonably expected and necessary for our operations, and does not override your rights or freedoms.

3.3 Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including:

• Maintaining your account or subscription

• Providing customer service and transaction records

• Complying with legal, regulatory, or tax obligations

• Protecting against fraud or misuse of the Services

When personal data is no longer required, we will securely delete or anonymize it in accordance with industry best practices and applicable law.

3.4 Anonymization and Aggregation

We may anonymize personal information so it cannot be linked back to you and use the resulting data for:

• Internal analytics

• Business intelligence

• Trend monitoring

• Marketing strategy development

Anonymized data is no longer considered personal information under this policy.

4. DISCLOSURE OF YOUR INFORMATION

4.1 Circumstances of Disclosure

We do not sell or rent your personal information. However, we may disclose it under the following circumstances:

a. Service Providers

We may share your information with trusted third-party vendors who perform services on our behalf, such as:

• Payment processing (e.g., Stripe, PayPal)

• Hosting and cloud storage

• Email delivery systems (e.g., ConvertKit, Mailchimp)

• Analytics services (e.g., Google Analytics, YouTube Studio)

• Advertising platforms (e.g., Meta Ads, Google Ads)

• Technical or customer support

These providers are contractually obligated to protect your information and may only use it to deliver the services for which they were engaged.

b. Business Transfers

If Brokenpreneur undergoes a merger, acquisition, asset sale, corporate restructuring, or other business transaction, your personal information may be transferred as part of that deal. In such cases, we will notify you via email or a prominent notice on our website, and the new entity will remain bound by this Privacy Policy unless otherwise stated.

c. Legal Obligations and Compliance

We may disclose your information where required to do so by law or in response to valid legal requests by public authorities, such as a subpoena, court order, or regulatory inquiry. We may also disclose data to:

• Enforce our legal rights or contractual terms

• Prevent or investigate fraud, abuse, or security issues

• Protect the safety of our users or the public

• Cooperate with law enforcement or other governmental authorities

d. With Your Consent

In specific cases, we may share your information with third parties if you have explicitly granted us permission to do so—for example, during joint promotions or referral programs. You may withdraw consent at any time.

4.2 International Data Transfers

Your information may be stored or processed on servers located in countries outside of your home jurisdiction, including but not limited to Australia, the United States, the European Union, or other countries where our service providers or partners maintain infrastructure.

Where we transfer data internationally, we take reasonable steps to ensure the protection of your data by:

• Entering into contracts using Standard Contractual Clauses (SCCs) approved by the European Commission (where applicable)

• Relying on the recipient’s certification under a data protection framework recognized as adequate (e.g., Privacy Shield, if reintroduced, or equivalent frameworks)

• Ensuring our partners are contractually required to comply with relevant data privacy laws and to implement appropriate technical and organizational security measures

4.3 Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When your data is no longer needed:

• It will be securely deleted, or

• It will be anonymized for use in aggregated datasets that cannot be linked back to you

You may request deletion of your personal information at any time, unless retention is required for legal, accounting, or security purposes.

4.4 Disclosure to Law Enforcement Authorities

We may share your personal data with law enforcement if we have a good faith belief that doing so is necessary to:

• Comply with legal obligations

• Prevent or address criminal activity, suspected fraud, or threats to public safety

• Defend against legal claims

• Protect the rights, property, and safety of Brokenpreneur, its users, or others

We will notify you of such disclosures when legally permitted.

5. SECURITY OF YOUR INFORMATION

5.1 Data Security Measures

We are committed to protecting the security and integrity of your personal information. To that end, we implement a combination of administrative, technical, and physical safeguards that are designed to protect your data from unauthorized access, use, alteration, disclosure, or destruction.

These measures include, but are not limited to:

• Encryption – Secure Sockets Layer (SSL) and Transport Layer Security (TLS) protocols are used to encrypt data in transit.

• Access Control – Access to personal data is restricted to authorized personnel and service providers who require it to perform their duties.

• Firewall and Anti-Malware Protections – Our systems are protected against external threats and regularly updated.

• Monitoring and Logging – We monitor access to systems and services to detect and respond to unusual activity.

• Secure Hosting – We use reputable third-party platforms with strong security reputations and compliance with international standards.

5.2 Limitations of Security

While we take reasonable and appropriate steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

By using our Services, you acknowledge and accept that:

• There is an inherent risk in sharing information online;

• You are responsible for maintaining the security of your own devices, accounts, and passwords;

• We are not liable for loss, theft, or compromise of personal data due to unauthorized access through means beyond our reasonable control (e.g., public Wi-Fi vulnerabilities, phishing attacks, or third-party data breaches).

5.3 User Responsibilities

You are responsible for:

• Keeping your passwords and login credentials confidential

• Using secure internet connections

• Reporting any suspected unauthorized activity to us immediately via [email protected]

We encourage users to use strong passwords, avoid reusing credentials across services, and regularly update their login information.

5.4 Third-Party Security

While we require all of our service providers to implement appropriate security measures, we are not responsible for the security practices of third-party platforms. We recommend reviewing the privacy and security policies of any external service you use in conjunction with our Services.

5.5 Data Retention and Secure Disposal

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable laws. Once no longer needed, we follow secure deletion and destruction protocols to:

• Permanently delete digital records from servers or databases

• Shred or securely dispose of any physical records (where applicable)

• Anonymize information that may be useful for analytics, but no longer identifies you

6. USER RIGHTS AND CHOICES

We respect your rights over your personal information and provide options to access, update, manage, or restrict how your data is used. These rights may vary depending on your jurisdiction, but we apply the following principles universally.

6.1 Access to Your Information

You have the right to request access to the personal information we hold about you. Upon request, we will provide:

• A confirmation of whether we process your personal data

• A copy of the personal data we have on record (in a structured, commonly used, and machine-readable format)

• The purposes for which it is being used

Requests can be made by emailing [email protected] with the subject line: “Data Access Request”.

6.2 Correction of Information

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you may request a correction. We will take reasonable steps to ensure that inaccurate data is corrected without delay.

6.3 Deletion of Information

You may request deletion of your personal information when:

• It is no longer necessary for the purposes for which it was collected

• You withdraw consent (where consent is the legal basis for processing)

• You object to the processing, and there are no overriding legitimate grounds

• Processing was unlawful, or the data must be erased to comply with a legal obligation

We may retain certain information if required by law, or for fraud prevention, dispute resolution, or enforcement of our agreements.

6.4 Withdrawal of Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

To withdraw consent, contact [email protected] or use any provided unsubscribe or opt-out mechanism.

6.5 Data Portability

If applicable, you may request that we provide your personal information in a portable format and, where technically feasible, transmit it directly to another data controller at your request.

6.6 Objection to Processing

You may object to our processing of your personal data where:

• We are processing it based on legitimate interests

• We are using it for direct marketing purposes

• The processing involves profiling or automated decision-making that significantly affects you

We will assess your objection and stop processing unless we demonstrate compelling legitimate grounds to continue.

6.7 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails or newsletters by:

• Clicking the “unsubscribe” link in any marketing email

• Adjusting your preferences in your user account settings

• Contacting [email protected]

Even if you opt out of marketing emails, you may still receive important transactional or service-related messages.

6.8 Right to Lodge a Complaint

If you believe your rights have been violated or that we have not complied with applicable data protection laws, you may lodge a complaint with:

• The privacy regulator in your jurisdiction (e.g., the Office of the Australian Information Commissioner for Australian residents); or

• The supervisory authority in the EU country where you reside (if applicable under GDPR)

We ask that you contact us first so we can attempt to resolve the issue promptly.

7. CHANGES TO THIS PRIVACY POLICY

7.1 Policy Updates

We may update or revise this Privacy Policy from time to time to reflect:

• Changes in our data practices or the Services we offer

• Updates to applicable laws, regulations, or best practices

• Improvements to clarity, transparency, or user rights

The revised version will be posted to our website with an updated “Effective Date” at the top of the document.

7.2 Notification of Changes

If we make material changes that significantly affect how your personal information is used, we will provide additional notice by:

• Posting a prominent notice on our website or platform;

• Sending an email notification (if you have provided your contact details); or

• Displaying a notice through the Services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

7.3 Your Continued Use

By continuing to access or use our Services after changes have been posted, you acknowledge and agree to the revised Privacy Policy. If you do not agree to the updated terms, you must stop using the Services and may request account deletion.

8. CONTACT US

If you have any questions, comments, or concerns regarding this Privacy Policy, your personal information, or how we manage your data, please contact us using the details below:

Brokenpreneur

Operated and managed by:

SIB – Social Interactive Bee

ABN: 34385758395

Darwin, Northern Territory – Australia

Email: [email protected]

For privacy-specific matters, please include an appropriate subject line such as:

• “Privacy Inquiry”

• “Data Access Request”

• “Violation of Rights”

• “Unsubscribe Request”

We aim to respond to all inquiries within 10 business days and will handle your request in accordance with applicable privacy laws, including the Australian Privacy Act 1988 and, where applicable, the General Data Protection Regulation (GDPR).